Bank of America Financial Center

Reviews

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  I walked in this branch and was discriminated against by Rabia Khaliq. I requested a cash advance for an odd amount I could not withdraw from the ATM machine. After requesting cash advances from this branch for 4 weeks with only a state issued Driver's License, all of a sudden Rabia says "My boss says that we can no longer do cash advances with a DL, you must present a card from another financial institution." I told her she didn't need the additional card and she was only doing it to be difficult. I provided the card, and she presented it to her supervisor, Ashley Duval. Ashley was talking to a gentleman when Rabia walked over to ask her if she needed my card from another bank. Ashley had a confused look on her face and said "we only need a DL or state issued ID to make the cash advance." Rabia walks back to the window and says "I do apologize, sir. We only need your drivers license to process this transaction." She quickly processed the transaction in a hurry to get me away from the window. I then asked her to provide the first and last name of herself and her supervisor Ashley. She wrote both first names in print but illegibly scribbled the last names in cursive. I asked her to confirm the spelling of both names and I re-wrote them myself. I believe that I was discriminated against because I am an African American male. Rabia Khaliq appeared to be a middle eastern female and her supervisor, Ashley Duval, was a caucasian female. I recommend that Bank of America send their tellers and supervisors through diversity training.
  By Vince Clark, June 22, 2017

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